Customer context
I listen for the real business and technical problem, then translate it into clear decisions, requirements, and adoption plans.
Technical customer success · Product delivery · English / Spanish
I help customers and technical teams turn complex platforms into practical business value.
I’m a bilingual technology leader with 15+ years across enterprise SaaS, application lifecycle management, software quality, Agile delivery, and AI-assisted product development. I connect customer needs with the teams and decisions that move products forward.
What I bring
A translator, connector, and builder
Technical fluency
My foundation spans QA, systems engineering, APIs, SQL, CI/CD, cloud platforms, software delivery, and enterprise applications.
Delivery discipline
I bring Product, Engineering, Support, Sales, and business stakeholders together around practical outcomes and visible progress.
Selected work
Ideas made tangible
These examples show how I use discovery, product thinking, and AI-assisted development to move from an idea to something people can explore.
Delicidad Catering & Private Chef
A live customer-facing website shaped through product discovery, AI-assisted prototyping, content design, and iterative launch refinement.
Visit the live siteContract Lifecycle Hub
A fictional interview prototype demonstrating contract portfolio workflows, approvals, version control, and long-term obligation visibility.
Explore the prototypeUtility Supply Chain Intelligence
An interactive concept exploring how enterprise users could see supply-chain signals, operational risk, and decision-ready information in one experience.
Explore the prototypeCareer snapshots
Work that connects customers, products, and delivery
A few examples of the outcomes and environments that shaped how I work.
Developer-platform product leadership
Led global product strategy for an application lifecycle management platform, partnering with enterprise customers across SaaS, on-premises, and hybrid environments.
Onboarding reduced from more than a year to two weeks
Mapped handoffs, resolved response gaps, and coordinated implementation changes while automating approximately half of the onboarding workflow.
Customer insight translated into product improvements
Interviewed advertisers and worked across Engineering, Data, BI, UX, Customer Success, and Customer Service to improve a B2B2C platform.
Predictable delivery across complex programs
Facilitated delivery across multiple teams and improved Say/Do predictability by approximately 20% through clearer planning and dependency management.
About me
Technical enough to understand the constraints. Customer-focused enough to keep the outcome in view.
I’m a first-generation Latin American professional based in West Palm Beach, Florida. I work comfortably in English and Spanish and have supported customers, sales teams, and distributed engineering organizations across North America and LATAM.
I’m at my best where customer needs, technical complexity, product decisions, and delivery execution meet.